Shipping & Returns

At The Linen Room, we make sure that your order is carefully packaged and delivered to you as quickly as possible. Below you will find everything you need to know about our shipping costs, delivery times, and returning your order.

Shipping

We ship to the Netherlands and Belgium with PostNL. As soon as your order has been shipped, you will receive a track-and-trace code by email, allowing you to follow your package.

Are you ordering on a working day before 16:00? Then we will ship your order the same day.

Shipping costs and delivery times

The delivery times are estimates and are calculated from the date of shipment.

We do our best to deliver your order within the stated timeframe. You will receive your order within 30 days at the latest after placing your order, unless we agree on a different delivery timeframe together. If the delivery is delayed, we will inform you. Your statutory rights in the event of late delivery remain applicable.

Returns – 14-day cooling-off period

We naturally hope that you are happy with your purchase. Is a product not quite what you were looking for? Then you can make use of your statutory right of withdrawal.

You have the right to withdraw from your purchase within 14 days without giving any reason. The cooling-off period begins on the day after you, or someone you have designated (not the carrier), has received the product. If products from one order are delivered separately, the cooling-off period begins on the day after the receipt of the last product.

1. Let us know that you want to return

Clearly indicate within the 14-day cooling-off period that you want to withdraw from the purchase. This can be done by email via info@thelinenroom.nl or by post. Preferably mention your order number so that we can process your request quickly. You can also use the model form at the bottom of this page, but this is not mandatory. We will then send you a free return label.

2. Send your order back

After your withdrawal notification, you have another 14 days to send the products back using the free return label to:

The Linen Room
Karel Klinkenbergstraat 14-2
1061 AM Amsterdam
Netherlands

You are on time if you have shipped the products before this period expires.

3. Return costs

Returns are free. After you have registered your return, we will send you a free return label. Keep your proof of shipment until your refund has been received.

Can you unpack a product?

Yes. You may unpack a product and assess it as you would be able to do in a store. We advise you not to wash towels, bathrobes, and bath mats or use them further before you decide to keep them. If a product has been handled or used beyond what is necessary to establish its nature, characteristics, and functioning, you may be liable for the reduction in value.

Preferably return the product in the original packaging, if you still have it. The original packaging is not a condition for exercising your statutory right of withdrawal.

Refund

When you withdraw from your entire order, we will refund the purchase price, including the original shipping costs for the cheapest standard delivery we offer. Did you choose a more expensive shipping method than our standard delivery? Then we do not have to refund the extra costs.

Are you only returning part of your order? Then we will refund the purchase price of the returned products. The original shipping costs are generally not refunded in the case of a partial return.

We will refund you as quickly as possible, within 14 days at the latest after you have let us know that you are withdrawing from the purchase. We may wait with the refund until we have received the products or until you have shown that you have sent them back, whichever comes earlier.

You will receive the refund via the same payment method you used to pay, unless you expressly agree to a different method. We do not charge any costs for the refund.

Received a damaged, defective, or incorrect product?

Did your order arrive damaged, did you receive an incorrect product, or does a product not meet what you may reasonably expect? Then contact us via info@thelinenroom.nl. Preferably mention your order number and add a photo if possible. This way we can help you faster.

In the case of a product that does not meet the agreement, you are entitled to a free statutory solution, such as repair or replacement. In that case, necessary return costs are also not your responsibility. Your statutory rights always remain applicable, even after the 14-day cooling-off period has expired.

Questions about your order?

Do you have questions about the shipping, delivery, or returning of your order? We are happy to help you via info@thelinenroom.nl.

Model form for withdrawal

Only fill out this form and send it back to us if you want to withdraw from the agreement. The use of this form is not mandatory.

To:
The Linen Room
Pieter Langendijkstraat 12-H
1054 ZA Amsterdam
Netherlands
Email: info@thelinenroom.nl

I/We (*) hereby inform you that I/we (*) am/are (*) withdrawing from our agreement regarding the sale of the following products (*):

Product(s): ....................................................................
Order number (optional): ....................................................................
Ordered on (*) / received on (*): ....................................................................
Name of the consumer(s): ....................................................................
Address of the consumer(s): ....................................................................
Signature of the consumer(s) (only if this form is submitted on paper): ....................................................................
Date: ....................................................................

(*) Cross out what does not apply.